Help Centre

Booking

Instant Book stays are confirmed as soon as you pay. Other stays are requests: your card is authorised and the host has 24 hours to accept. You’re only charged if they do.

The price you see at checkout is the full price, including cleaning, our service and booking fees, and GST.

Your trip

Find your booking, the full address and check-in details under Trips. You can message your host any time from Messages.

Changing or cancelling

Open the trip and choose Cancel booking. You’ll see exactly what you’ll get back before you confirm. See cancellation options.

Hearthstone Verified

Verified stays have been personally audited by a Hearthstone auditor who stayed overnight and checked the home room by room.

Contact us

Email info@hearthstonestays.com.au with your booking reference. In an emergency, call 000 first.