Safety concerns

If you’re in immediate danger, call 000.

For anything else that affects your safety during a stay — a hazard at the property, a host or guest behaving unsafely, or a listing that seems fraudulent — email info@hearthstonestays.com.au with “Safety” in the subject and your booking reference. We look at safety reports first.

Never pay a host outside Hearthstone Stays, and be wary of anyone asking you to — it’s the most common sign of a scam.