HEARTHHow a Hearthstone audit works
The way a building inspector would approach a house — but focused on guest comfort and experience, not structural compliance.
You request a booking
Tell us your property address, platform, and preferred dates. We check availability and confirm manually — no surprises.
We stay overnight
Our auditors experience the property exactly as a guest would — testing water pressure, Wi-Fi speed, appliances, bedding, and everything room by room.
You get two reports
A polished guest-facing report to share, plus a private host-only report with fix suggestions and styling advice.
What we check, room by room
Furnishings & comfort
Beds, couches, tables, chairs, storage — condition and comfort, not just presence.
Linen & soft furnishings
Towels, sheets, pillows — quality and quantity for the stated guest count.
Appliances
Fridge, dishwasher, washer/dryer, air conditioning and heating, TV — do they actually work.
Utilities
Wi-Fi speed test, water pressure rating, hot water reliability.
Kitchen contents
Cutlery, crockery, cookware — a genuine completeness check, not a glance.
Cleanliness & condition
An honest, room-by-room condition and cleanliness assessment.
The two-report system
Guest-facing report
Room-by-room star ratings, professional photography, and a polished write-up. Hosted on our site behind a unique reference number so you can share it without breaching platform link rules.
Host-only improvement report
Everything from the guest report, plus practical fix suggestions, styling recommendations from our stylist, and benchmarking notes to help justify your nightly rate.